Policies

Jump To: Terms | Privacy | Accessibility


Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chehalem Inc., relationship with you in the context of this website.

The term “Chehalem Inc.,” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Wine-Specific Conditions

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from Chehalem Inc. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Chehalem Inc., are not for resale, and are for personal consumption only.

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, and American Express.

Minimum Purchase

No minimum purchase is required.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except. If Chehalem Inc., is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Chehalem Inc.

Shipping Costs

UPS Ground is Chehalem Inc.,’s carrier of choice. Ground shipping is provided by UPS at current market rates. *Note – If the customer selects UPS Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Chehalem Inc., is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Returns & Cancellations

We will replace or refund you for any bottle of wine that is flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@chehalemwines.com to arrange for the return of corked or flawed product.

Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 503.538.4700 for return instructions.

A 20% restocking fee will be applied to all canceled orders, including club orders refunded more than 30 days after processing.


Proposition 65

Proposition 65 (Prop 65) is a state ballot initiative intended to protect California citizens and the state’s drinking water sources from chemicals known to cause cancer, birth defects or other reproductive harm, and to inform citizens about exposures to such chemicals.  For more information about Prop 65 and the list of chemicals requiring disclosure, please visit http://www.oehha.ca.gov/prop65.html.  Prop 65 entitles California consumers to warnings for the following products:

Alcoholic Beverages, Including, Without Limitation, Beer, Malt, Beverages, Wine, and Distilled Spirits

WARNING: Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and, During Pregnancy, Can Cause Birth Defects.  For More Information, Go to www.P65Warnings.ca.gov/alcohol.

Canned and Bottled Foods and Beverages

WARNING: Many food and beverage cans have linings containing bisphenol A (BPA), a chemical known to the State of California to cause harm to the female reproductive system. Jar lids and bottle caps may also contain BPA. You can be exposed to BPA when you consume foods or beverages packaged in these containers. For more information, go to: www.P65Warnings.ca.gov/BPA. For a list of products go to: www.prop65bpa.org.


Privacy

Chehalem Inc., is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Chehalem Inc., website and governs data collection and usage. By using the Chehalem Inc., website, you consent to the data practices described in this statement.

Collection of your Personal Information

Chehalem Inc., collects personally identifiable information, such as your email address, name, home or work address or telephone number. Chehalem Inc., also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by Chehalem Inc. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Chehalem Inc., for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Chehalem Inc., website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Chehalem Inc., public message boards, this information may be collected and used by others. Note: Chehalem Inc., does not read any of your private online communications.

Chehalem Inc., encourages you to review the privacy statements of websites you choose to link to from Chehalem Inc., so that you can understand how those websites collect, use and share your information. Chehalem Inc., is not responsible for the privacy statements or other content on websites outside of the Chehalem Inc., and Chehalem Inc., family of websites.

Use of your Personal Information

Chehalem Inc., collects and uses your personal information to operate the Chehalem Inc., website and deliver the services you have requested. Chehalem Inc., also uses your personally identifiable information to inform you of other products or services available from Chehalem Inc., and its affiliates. Chehalem Inc., may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Chehalem Inc., does not sell, rent or lease its customer lists to third parties. Chehalem Inc., may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. Additionally, Chehalem Inc., may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Chehalem Inc., and they are required to maintain the confidentiality of your data.

Chehalem Inc., does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Chehalem Inc., keeps track of the websites and pages our customers visit within Chehalem Inc., to determine what services are the most popular. This data is used to deliver customized content and advertising within Chehalem Inc., to customers whose behavior indicates that they are interested in a particular subject area.

Chehalem Inc., websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Chehalem Inc., or the site;
(b) protect and defend the rights or property of Chehalem Inc.; and,
(c) act under exigent circumstances to protect the personal safety of users of Chehalem Inc.,, or the public.

Use of Cookies

The Chehalem Inc., website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a webpage server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the webpage server that you have returned to a specific page. For example, if you personalize Chehalem Inc., pages, or register with Chehalem Inc., site or services, a cookie helps Chehalem Inc., to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Chehalem Inc., website, the information you previously provided can be retrieved, so you can easily use the Chehalem Inc., features that you customized. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Chehalem Inc., services or websites you visit.

Security of your Personal Information

Chehalem Inc., secures your personal information from unauthorized access, use or disclosure. Chehalem Inc., secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Chehalem Inc., will occasionally update this Statement of Privacy to reflect company and customer feedback. Chehalem Inc., encourages you to periodically review this Statement so you are informed of how Chehalem Inc., is protecting your information.

Contact Information

Chehalem Inc., welcomes your comments regarding this Statement of Privacy. If you believe that Chehalem Inc., has not adhered to this Statement, please contact Chehalem Inc.. We will use commercially reasonable efforts to determine and remedy the problem promptly.


ACCESSIBILITY

Chehalem Inc., strives to ensure that its services are accessible to people with disabilities. Our tasting room is ADA Accessible. We have invested a significant amount of resources to help ensure that its website, chehalemwines.com, is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on chehalemwines.com

chehalemwines.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows chehalemwines.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The chehalemwines.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

chehalemwines.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on chehalemwines.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

We are Here for You

If you are experiencing difficulty with any content on chehalemwines.com or require assistance with any part of our site, please contact us Monday – Friday from 9 am – 5 pm, and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact chehalemwines.com Customer Support as follows:

Email: info@chehalemwines.com