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Privacy Policy

Introduction

CHEHALEM respects each individual’s right to personal privacy. We will collect, use and safeguard your information provided to us on our website only in the ways disclosed in this statement. This statement applies solely to information collected at CHEHALEM’s website.

Part I. Information Collection

CHEHALEM collects information when you visit our website including what type of browser and operating system you are using, how long you visited our site and what pages you looked at. This helps us understand how visitors browse our site so that we can make their shopping experience better. We also collect information about you when you check out of our store such as your name, address, phone number, etc. provided by you. We need this information to process payment and ship products to you. We use cookies to track usage patterns and to make our "For the Trade" section of the site easier to access. These cookies are set to expire in 50 days.

Part II. Information Usage

We will NOT share personal information collected by CHEHALEM with any third parties or websites. All of the information you provide is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we will used your email for that purpose but never does that email get sold or distributed to any other website or third party.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, you will find a simple form to unsubscribe.

Part III. Consumer Inquiries and Privacy

If you have any questions about your privacy, want to make changes to your profile, or wish to unsubscribe from our marketing list, simply send us an email.

IV. Protecting your Information

CHEHALEM maintains the security of your payment information through SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public.

Part V. Problem Resolution

If problems arise, or if you have any further questions about privacy or security, please contact us by sending an email to info@chehalemwines.com.

 

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chehalem Winery’s relationship with you in the context of this website.

The term "Chehalem Winery" or "us" or "we" refers to the owner of the website.

The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).  We encourage you to read their privacy policies as their standards may differ from ours.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

 

Wine-Specific Conditions

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from Chehalem Winery. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Chehalem Winery are not for resale, and are for personal consumption only.

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, Discover, and American Express.

Minimum Purchase

No minimum purchase is required.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to your state. If Chehalem Winery is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Chehalem Winery.

Shipping Costs

UPS Ground and FedEx are Chehalem Winery’s carriers of choice. *Note – If the customer selects express or overnight services by the carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Chehalem Winery will help you select the best time and method to ship wines but is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

 

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory.  We ask the customer to return the unfinished portion of the original bottle for replacement.  By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed.  We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment or wine that is ordered in error.  Please send an email to info@chehalemwines.com to arrange for the return of corked or flawed product.

Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling.  If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges.  Please contact the Tasting Room at 503-538-4700 for return instructions.



© CHEHALEM
106 South Center Street • Newberg, OR 97132
Tasting Room (503) 538-4700
Winery (503) 537-5553
Fax (503) 537-0850

Web Design by Rareheron Web Design
Portland, OR

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